You will still have full access to the product documentation and help center to access a variety of knowledge base information and can file tech support ticket up to 3 occurrences per year. However, keep in mind that there will be no upgrades or enhanced support which includes live chat and phone call support.
In an effort to continue to innovate and bring out the best possible features and experience to our customers, we recommend that migration plans to VERDE 8.2 be put into place for earlier versions of VERDE and that these plans be implemented within six months of the release of any new version of VERDE-VDI.
Yes, an upgrade path has been defined, tested and documented from VERDE 7.x to VERDE 8.x. Upgrades from earlier versions than VERDE 7.x would be possible and assistance to perform this upgrade can be provided as a Professional Service.
Yes. VERDE 8.2 comes with many new enhancements that are beneficial to customers. Please refer to the VERDE 8.2 release notes for a list of the most significant fixes.
Any new issues identified in earlier versions of VERDE would likely be slated for fixes based on VERDE 8.2 and this will mean that upgrading to VERDE 8.2 now will ensure that any future point releases will always be the best-supported version going forward.
The number of AMP seats to purchase is based on the number of peak concurrent users who will be accessing VERDE at any one time.
In VERDE 8.2 our support and maintenance option has been rebranded as the NComputing’s Annual Maintenance Program (AMP). AMP for VERDE VDI provides access to our standard support offerings of online KB and unlimited ticket submissions, phone and chat access to VERDE support technicians, access to VERDE upgrades, a web-based end-point device management platform and all firmware upgrades for the RX300 thin client.
VERDE supports Windows and Linux based desktop OS’s as equal citizens and these desktop VMs can be run simultaneously in any VERDE based host system. Currently, we support Windows 7, 8.1, and 10 as either 32-bit or 64-bit desktop implementations. Windows Server 2008, 2012r2 and Server 2016 are also supported when running in Desktop Experience Mode. For Linux desktops, we support Red Hat, Centos, Ubuntu, Mint and Linux Lite desktops as well.
VERDE 8.2 is currently hosted on Red Hat or Centos 6.9 servers.
VERDE provides a downloadable SW client application that allows any PC, Mac, or Linux desktop to connect and authenticate to a VERDE host system. We also support the VERDE client tools on our RX300 thin client as well as third-party Windows or Linux embedded thin clients. Clientless access to VERDE is supported via any HTML5 compliant browser.
The VERDE 8.2 installation medium is either a set of RPM packages which you install on top of a previously installed Red Hat or CentOS 6.9 server OS or you can opt to install on a bare metal machine using the VERDEOS installation package that comes pre-installed on a copy of CentOS 6.9. VERDEOS has two flavors, the ISO package which can be burnt to a DVD and used as your server boot media or an IMG package that allows you to save the IMG file to a standard USB stick and then boot your server to using this device.
VERDE provides release notes, documentation for configuration sizing, installation planning, and detailed installation steps when downloading your trial license. A VERDE 8.2 administration guide is also available at the same time that describes how to create gold images, administer users and sessions. In addition to PDF documentation, an online, searchable version of these documents is available on our website.
